| Customer & PCs | Computer & OS | WINBARS | Ticket & Services | Backup & Recovery | Remote Access | Ticket Status | Last Seen | |
|---|---|---|---|---|---|---|---|---|
|
Duane Shoaff
📞 +14232559889
🎟️
|
DADSCOMPUTER
LENOVO 91D00000US
••••••••
📋
|
MPC
Mode 4 ⚙️
🚀 Push
|
🎟️ #WO-261019-MZ02
Web CLI Mode 4 (Total Guard: BitLocker DRA escrow, resident tray sentry, daily file sync & safety checkpoints). • Web CLI Mode 4 (Total Interactive Guard: BitLocker DRA escrow, resident tray sentry, daily file sync & safety checkpoints). • Malware scan, fixed Bluetooth headphones, requested WINBARS
🛡️ Monitored Endpoint
Web CLI Mode 4 (Total Guard: BitLocker DRA escrow, resident tray sentry, daily file sync & safety checkpoints). • Web CLI Mode 4 (Total Interactive Guard: BitLocker DRA escrow, resident tray sentry, daily file sync & safety checkpoints). • Malware scan, fixed Bluetooth headphones, requested WINBARS
💾 Backup: Add a backup drive
🕒 Restore point: 20261026144420.095946-000
🛡️ Silent BitLocker: Blocked (Opt-In Only)
🖥 AMD Ryzen 7 250 w/ Radeon 780M Graphics • 15.3 GB RAM • KBG6AZNV1T02 LA KIOXIA
|
|
⚙️
In Diagnostic Triage
|
Oct 26, 2026
2:44 PM
|
||
|
Patty Talambas
📞 318-201-5700
🎟️
|
DESKTOP-M78BMFS
Dell Inspiron 3593
|
MPC
Mode 4 ⚙️
🚀 Push
|
🎟️ #WO-261020-1034
Web CLI Mode 4 (Total Guard: BitLocker DRA escrow, resident tray sentry, daily file sync & safety checkpoints).
🛡️ Monitored Endpoint
Web CLI Mode 4 (Total Guard: BitLocker DRA escrow, resident tray sentry, daily file sync & safety checkpoints).
💾 Backup: Add a backup drive
🕒 Restore point: 20261023193725.031666-000 (2 stored)
🛡️ Silent BitLocker: Blocked (Opt-In Only)
💽 SSD Life: 100% Remaining (60°C)
🔄 Reboot Pending: Pending Driver / File Rename
🖥 Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz • 7.8 GB RAM • NVMe CT500P3SSD8
|
|
⚙️
In Diagnostic Triage
|
Oct 23, 2026
7:38 PM
|
||
|
Larry Tatum
🎟️
|
DESKTOP-DHCQ7F1
Dell Inspiron 3793
|
MPC
Mode 4 ⚙️
✓ Latest
|
🎟️ #WO-261021-1311
Web CLI Mode 4 (Total Guard: BitLocker DRA escrow, resident tray sentry, daily file sync & safety checkpoints).
🛡️ Monitored Endpoint
Web CLI Mode 4 (Total Guard: BitLocker DRA escrow, resident tray sentry, daily file sync & safety checkpoints).
💾 Backup D: • 1235.3 GB free • last Oct 26, 2026 11:38 AM (4.2h ago)
🕒 Restore point: 20261026153927.797861-000 (4 stored)
🛡️ Silent BitLocker: Blocked (Opt-In Only)
💽 SSD Life: 100% Remaining
🔄 Reboot Pending: Component Servicing, Windows Update, Pending Driver / File Rename
🖥 Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz • 15.8 GB RAM • CT480BX500SSD1
|
|
⚙️
In Diagnostic Triage
|
Oct 26, 2026
3:43 PM
|
||
|
Janice Cruden
🎟️
|
DESKTOP-TTK4T3K
Dell OptiPlex 7090 UFF
|
MPC
Mode 4 ⚙️
🚀 Push
|
🎟️ #WO-261021-1615
Web CLI Mode 4 (Total Guard: BitLocker DRA escrow, resident tray sentry, daily file sync & safety checkpoints).
🛡️ Monitored Endpoint
Web CLI Mode 4 (Total Guard: BitLocker DRA escrow, resident tray sentry, daily file sync & safety checkpoints).
💾 Backup D: • awaiting first run
🕒 Restore point: 20261024165006.206143-000 (1 stored)
🛡️ Silent BitLocker: Blocked (Opt-In Only)
💽 SSD Life: 100% Remaining (37°C)
🔄 Reboot Pending: Pending Driver / File Rename
🖥 11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.60GHz • 15.5 GB RAM • BC711 NVMe SK hynix 256GB
|
|
⚙️
In Diagnostic Triage
|
Oct 24, 2026
4:50 PM
|
||
|
Ronnie Whaley
📞 (423) 715-1228
🎟️
|
LAPTOP-DHGODB6N
LENOVO 82C6
|
MPC
Mode 4 ⚙️
🚀 Push
|
🎟️ #WO-261022-1307
Web CLI Mode 4 (Total Guard: BitLocker DRA escrow, resident tray sentry, daily file sync & safety checkpoints).
🛡️ Monitored Endpoint
Web CLI Mode 4 (Total Guard: BitLocker DRA escrow, resident tray sentry, daily file sync & safety checkpoints).
💾 Backup: Add a backup drive
🕒 Restore point: pending
⚠️ Silent BitLocker: Unmanaged Auto-Encrypt Trap
🖥 AMD Athlon Gold 3150U with Radeon Graphics • 3.4 GB RAM • KBG40ZMT128G TOSHIBA MEMORY
|
|
⚙️
In Diagnostic Triage
|
Oct 22, 2026
5:14 PM
🏪 In Shop (Cleveland, TN)
|
||
|
—
🎟️
|
37243N58600686
Standard PC
|
MPC
🛠️ Bench
WINTools Service Record
|
🎟️ #WO-261019-3724
System Integrity & Component Store Repair • Windows Update Subsystem Reset • DISM & SFC Health Restoration • Bench Inspection & Diagnostic Intake
🛡️ Monitored Endpoint
System Integrity & Component Store Repair • Windows Update Subsystem Reset • DISM & SFC Health Restoration • Bench Inspection & Diagnostic Intake
🕒 Restore point: Oct 6, 2026 12:45 PM (Oct 6, 2026)
🖥 AMD Ryzen 7 5800X 8-Core Processor (8C/16T) • 32 GB RAM • Samsung SSD 980 PRO 1TB (695.4 GB Free of 930.4 GB)
|
|
⚙️
In Diagnostic Triage
|
Oct 6, 2026
1:12 PM
🏪 In Shop (Cleveland)
|
||
|
—
🎟️
|
1H85372YTP
HP Laptop 15-fc0xxx
|
MPC
🛠️ Bench
WINTools Service Record
|
🎟️ #WO-261019-1H85
BitLocker Limbo Recovery & Mount • SAM Password Reset & Account Decoupling • Bench Inspection & Diagnostic Intake
🛡️ Monitored Endpoint
BitLocker Limbo Recovery & Mount • SAM Password Reset & Account Decoupling • Bench Inspection & Diagnostic Intake
🕒 Restore point: Oct 8, 2026 12:00 PM (Oct 8, 2026)
🖥 AMD Ryzen 5 7520U with Radeon Graphics (4C/8T) • 8 GB RAM • KIOXIA 512GB NVMe (405.2 GB Free of 475.8 GB)
|
|
⚙️
In Diagnostic Triage
|
Oct 8, 2026
1:47 PM
🏪 In Shop (Cleveland)
|
||
|
Terry (Acer Laptop)
🎟️
|
NXMGAAA0044410201F7200
Aspire E1-731
|
MPC
🛠️ Bench
WINTools Service Record
|
🎟️ #Auto-Assigned
Windows 11 Bypass Upgrade • Driver Doctor & INF Injection • Bench Inspection & Diagnostic Intake
🛡️ Monitored Endpoint
Windows 11 Bypass Upgrade • Driver Doctor & INF Injection • Bench Inspection & Diagnostic Intake
🕒 Restore point: Oct 9, 2026 6:00 PM (Oct 9, 2026)
🖥 Intel(R) Pentium(R) CPU 2020M @ 2.40GHz (2C/2T) • 8 GB RAM • KingDian SSD 240GB (138.5 GB Free of 222.5 GB)
|
|
⚙️
In Diagnostic Triage
|
Oct 9, 2026
6:38 PM
🏪 In Shop (Cleveland)
|
||
|
—
🎟️
|
1K8DPX1
Latitude E6430
|
MPC
🛠️ Bench
WINTools Service Record
|
🎟️ #WO-261019-1K8D
SAM Password Reset & Account Decoupling • Bench Inspection & Diagnostic Intake
🛡️ Monitored Endpoint
SAM Password Reset & Account Decoupling • Bench Inspection & Diagnostic Intake
🕒 Restore point: Oct 9, 2026 1:00 PM (Oct 9, 2026)
🖥 Intel(R) Core(TM) i5-3340M CPU @ 2.70GHz (2C/4T) • 8 GB RAM • SanDisk SSD PLUS 240GB (139.8 GB Free of 222.3 GB)
|
|
⚙️
In Diagnostic Triage
|
Oct 9, 2026
1:43 PM
🏪 In Shop (Cleveland)
|
||
|
Jdavi
🎟️
|
MP19YQBT
20JJS1F100
|
MPC
🛠️ Bench
WINTools Service Record
|
🎟️ #WO-261019-MP19
User Profile & Personal Data Backup • User Migration & Profile Relocation • Office & Outlook Profile Backup • Bench Inspection & Diagnostic Intake
🛡️ Monitored Endpoint
User Profile & Personal Data Backup • User Migration & Profile Relocation • Office & Outlook Profile Backup • Bench Inspection & Diagnostic Intake
🕒 Restore point: Oct 13, 2026 9:15 AM (Oct 13, 2026)
🖥 Intel(R) Core(TM) i5-7300U CPU @ 2.60GHz (2C/4T) • 8 GB RAM • SAMSUNG MZVLW256HEHP-000L7 (897.5 GB Free of 953.7 GB)
|
|
⚙️
In Diagnostic Triage
|
Oct 13, 2026
10:00 AM
🏪 In Shop (Cleveland)
|
||
|
Walk-In Bench
🎟️
|
YOGA370
Lenovo ThinkPad Yoga 370
|
MPC
🛠️ Bench
WINTools Service Record
|
🎟️ #WO-YOGA370
Live App & Profile Migration (6 Apps, 25k Files) • Microsoft 365 Apps Staged
🛡️ Monitored Endpoint
Live App & Profile Migration (6 Apps, 25k Files) • Microsoft 365 Apps Staged
🕒 Restore point: Oct 13, 2026 9:30 AM (Oct 13, 2026)
🖥 Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz (2C/4T) • 8 GB RAM • Intel SSD Pro 6000p 512GB (220.5 GB Free of 475.2 GB)
|
|
⚙️
In Diagnostic Triage
|
Oct 13, 2026
9:38 AM
🏪 In Shop (Cleveland)
|
||
|
—
🎟️
|
5CD5093VT1
HP 15 Notebook PC
|
MPC
🛠️ Bench
WINTools Service Record
|
🎟️ #WO-261019-5CD5
BCD / EFI Bootloader Repair • Windows 11 Bypass Upgrade • Bench Inspection & Diagnostic Intake
🛡️ Monitored Endpoint
BCD / EFI Bootloader Repair • Windows 11 Bypass Upgrade • Bench Inspection & Diagnostic Intake
🕒 Restore point: Oct 15, 2026 7:10 PM (Oct 15, 2026)
🖥 Intel(R) Celeron(R) CPU N2840 @ 2.16GHz (2C/2T) • 4 GB RAM • Hitachi HTS545050A7E380 500GB (0.4 GB Free of 0.6 GB)
|
|
⚙️
In Diagnostic Triage
|
Oct 15, 2026
7:25 PM
🏪 In Shop (Cleveland)
|
||
|
Stu
🎟️
|
FVFV2BU5J1WK
MacBookAir7,2
|
MPC
🛠️ Bench
WINTools Service Record
|
🎟️ #WO-261019-FVFV
SAM Password Reset & Account Decoupling • Bench Inspection & Diagnostic Intake
🛡️ Monitored Endpoint
SAM Password Reset & Account Decoupling • Bench Inspection & Diagnostic Intake
🕒 Restore point: Oct 15, 2026 10:00 PM (Oct 15, 2026)
🖥 Intel(R) Core(TM) i5-5250U CPU @ 1.60GHz (2C/4T) • 8 GB RAM • APPLE SSD SM0128G (1020.4 GB Free of 1354.3 GB External)
|
|
⚙️
In Diagnostic Triage
|
Oct 15, 2026
10:40 PM
🏪 In Shop (Cleveland)
|
||
|
Stuartarmour
🎟️
|
D25R402JGG7V
iMac17,1
|
MPC
🛠️ Bench
WINTools Service Record
|
🎟️ #WO-261023-D25R
Bench Inspection & Diagnostic Intake
🛡️ Monitored Endpoint
Bench Inspection & Diagnostic Intake
🕒 Restore point: pending
|
|
⚙️
In Diagnostic Triage
|
Oct 23, 2026
1:09 PM
🏪 In Shop (Cleveland)
|
||
|
Local Share Customer
📞 423-555-9999
🎟️
|
Local Share Customer's PC
Bench Serviced System
|
MPC
🛠️ Bench
WINTools Service Record
|
🎟️ #WO-UNC-TEST
UNC Path Diagnostic Test
🛡️ Monitored Endpoint
UNC Path Diagnostic Test
🕒 Restore point: pending
|
|
⚙️
In Diagnostic Triage
|
Oct 23, 2026
3:27 PM
🏪 In Shop (Cleveland)
|
||
|
[Unassigned Customer]
|
Walk-In Bench
Bench Serviced System
|
RPC
🛠️ Bench
WINTools Service Record
|
🎟️ + Assign Ticket
Telemetry reporting normally • No active repair ticket
🛡️ Monitored Endpoint
Telemetry reporting normally • No active repair ticket
🕒 Restore point: pending
|
|
✅
Bench Service Completed
⏱️ 24h to archive
|
Bench History
🏪 In Shop (Cleveland)
|
||
|
[Unassigned Customer]
|
Walk-In Bench
Bench Serviced System
|
RPC
🛠️ Bench
WINTools Service Record
|
🎟️ + Assign Ticket
Telemetry reporting normally • No active repair ticket
🛡️ Monitored Endpoint
Telemetry reporting normally • No active repair ticket
🕒 Restore point: pending
|
|
✅
Bench Service Completed
⏱️ 24h to archive
|
Bench History
🏪 In Shop (Cleveland)
|